Are you responsible for providing care to elderly or sick people, do you manage a team of highly talented professionals, or is problem solving and conflict resolution one of your many daily tasks? Have you ever wanted to know more about managing defensive and angry client reactions before they occur? Understanding the factors that can trigger conflict situations and practicing active strategies for handling disagreement is essential to improving the services you and your team provide, and thus your on-the-job productivity. Conflict resolution also enhances job satisfaction and safety at work.
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